Client success
Client Success
Make sure every agency we work with gets real value from its AI systems.
Full time
Remote
About the role
As a Client Success Manager at Output, you’re the person our agency clients talk to most. From kick-off through every sprint, you make sure they know what’s being built, their team actually uses it, and they can see what it’s worth.
You work alongside our AI Developers. They build. You make sure it lands: onboarding team members, running check-ins, collecting feedback for the next sprint, and spotting the next opportunity before the client does.
Salary plus bonuses on retention and expansion. You grow with the client base.
What you’ll do
Run kick-offs and onboarding
Get every new client set up, their team invited, and the first phase landing smoothly.
Hold weekly check-ins
What’s live, what’s next, what’s in the way. Clients never wonder what’s happening.
Drive adoption
Training sessions, short walkthrough videos and simple guides, so teams use what we build.
Report the numbers
Hours saved and margin won back per client, shared in a way an agency owner can read in a minute.
Feed the next sprint
Collect feedback and requests, then prioritise them with the developers.
Spot expansion early
When a client is ready for the next phase, you see it first.
Keep the CRM current
Every call, note and renewal date where the team can find it.
Who we’re hiring
2+ years in account management or client success, ideally at an agency or SaaS company.
Comfortable in the room with agency owners and their teams.
You use AI tools every day and can explain them simply.
Organised across 10–20 accounts at once.
Clear, warm writer. Updates people actually read.
Calm when things go wrong, and quick to make them right.
Available 9am to 6pm UK time, Monday to Friday.
Apply for the Client Success role.
A few quick questions and a 60 second video.