About the role
As a Setter at Output, you speak to agency owners who’ve applied for a free AI assessment, qualify them, and book the right ones onto our closers’ calendars.
You don’t sell. You qualify. You’re the gate between a fresh application and a sales call, and you make sure the calls that land are worth taking. You also chase no-shows and bring cold applications back to life.
Base or commission, whichever is higher, growing as your sets stack.
What you’ll do
Call every new application inside 10 minutes
When you’re on shift, fresh applications get a call fast. The hot ones book because of it.
Hold a 30%+ set rate on showed intro calls
Quality of qualification is the metric. Every set should be a call worth taking.
Get 80% of booked calls to show
Confirm the night before, remind on the day. No-shows become a rounding error.
Work the hotlist every day
No-shows, cancellations and cold applications. You bring them back.
Keep your inbox and pipeline tidy
Messages cleared, stages accurate, CRM current at all times.
Submit a clean EOD every day
A Slack breakdown of calls taken, sets, shows and what tomorrow looks like.
Show up to the daily huddle
9:30am UK, Monday to Friday. Wins ready, blockers flagged.
Who we’re hiring
6+ months of phone sales or setting experience.
Confident on the phone. You can hold a 15 minute qualifying call without a script.
Available 9am to 6pm UK time, Monday to Friday.
Strong written communication for DMs, texts and EOD reports.
Coachable. You listen to call reviews and apply the feedback next call.
Persistent. You chase no-shows and cancellations. You don’t wait.
Organised. CRM hygiene and inbox zero are non-negotiable.
Calm and friendly. You set the tone of a call in the first 15 seconds.
Apply for the Setter role.
A few quick questions and a 60 second video.